Our Latest Vacancies

Call Centre Manager ------------------------ Ref: VG 069-14
Salary 35 – 40k

Over the last 12 years, our client have grown from a family run business to a national company with an annual turnover of £40 million. Offering products and service throughout the UK and Ireland, we are Europe's largest manufacturer and supplier of conservatory and patio improvements.

They take pride in ensuring their standards of service match the high standards of their products. They are urgently seeking a confident and professional Call Centre Manager for their modern offices on the outskirts of Portsmouth.

This is a very responsible role for a confident person who is capable managing senior staff as well as responsibility for the motivation and development of 5 team supervisors and 2 managers working on inbound and outbound calls.

You will be confident and strong working under pressure and to tight deadlines.
You will be able to analyse statistical information including budgets and forecasting.

This position is a great career opportunity for a dynamic and dedicated individual.
People with Customer Service or Telesales management or senior supervisory skills are sought for this role. To be successful in this exciting position you will be well organised and able to manage your time efficiently.

You will need to possess a good standard of education

Although they are looking for a team player the client also expects you to be able to work on your own initiative. With a creative mind you will be valuable to their marketing activities.

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Sales and Marketing Team Leader ---------------- Reference 0609-7
Salary 25k plus bonus (3k)

Our client, an established manufacturer of textiles and home improvement products, is seeking an experienced Sales and Marketing team leader their company based in Portsmouth

A dynamic individual, you will provide support to the call centre sales department whilst constantly encouraging and motivating the team. They are looking for a born communicator who can think on their feet and act upon ideas to benefit the department and company. You will be responsible for monitoring individual sales areas, identifying any problems and reporting to the Sales Manager on progress of plans put into action. You will recognize any training required and facilitate the development of individuals on a regular basis. You will continually offer support and guidance to employees as they progress within the company.

To be successful in this exciting position you will be well organised and able to manage your time efficiently. You will be the involved with the marketing department coordinating internal and external sales promotions and monitor the results of these promotions.

You will need to possess a good standard of education, including . Although they are looking for a team player the client also expects you to be able to work on your own initiative. With a creative mind you will be valuable to their marketing activities.

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Salary £14.500 plus OTE 25k ---------------------- JOB REF VG069-2
Telesales Associates

Our client is a leading manufacturer of textiles and supplier of home improvement and security products. They are looking for Telesales Associates to join their busy and fun call centre in Portsmouth. You will report to an experienced supervisor who will guide you through product and sales support.

RESPONSIBILITIES -
- Ensure targets are met.
- Provide the highest level of service to all customers
- Play an active part in the achievement of team and Company target
- Work to create an effective team spirit of co-operation and support for others.

KNOWLEDGE / EXPERIENCE / SKILLS REQUIRED -
- Previous internal sales or service sales experience
- Excellent communications skills; able to articulate clearly and effectively over the phone
- Ability to show initiative in the ongoing development of own career.
- Keep up to date with product knowledge, current offers, and sales promotions.
- Experience in using computer desktop software
- Confident, outgoing manner.
- Good written, communications and presentation skills.
- Goal oriented, self-starter, able to work independently, but also a team player.
- Positive can do attitude, self reliant, assertive, confident, adaptable and tenacious.
- Proven ability to communicate well with internal team and external customers.

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Salary 18000 0te 25-30k-------------------------------- Ref VG06084
Telesales Supervisor

This is the opportunity to work with a successful company based in Portsmouth, who offer career development for dedicated and successful people.

RESPONSIBILITIES
- The daily management of a team of telemarketing associates.
- On a daily and weekly basis; providing the departmental telemarketing
- Ensuring all levels of targets are met; individual, team and department.
- Performance monitoring & reporting.
- Ensuring associates adhere to the code of conduct & procedures in line with the Company Employment Control System
- Liaising with department telemarketing manager to ensure team is sufficiently staffed; in core contact times.
- Prepared & deliver motivational team briefings.
- Demonstrate initiative in the development of the individual, team & department; identifying opportunities for improving the individual team & department's efficiency, productivity and performance.
- Working with the management team to ensure effective day-to-day management of the call centre.
- Proactive with knowledge of ongoing market place, company initiatives, new products, services.
- Keeping team members updated on relevant information as necessary, using the correct form of communication.
- Ensuring that all paperwork & administration duties are filled out correctly, appropriately dealt with, in timely manner
- Responsible for dealing with calls or issues escalated by associates.
- Upholding the Company Health & Safety Policy.

SKILLS
- A minimum of 1 years call centre operational & supervisory experience
- Experience in both Inbound and Outbound call handling ideally but not essential
- A solid background in developing, coaching, and mentoring a team of subordinates
- Confident managing by floor walking.
- Have the ability to share and implement call centre operations best practice.
- Proficient computer knowledge including spreadsheets, databases, & word processing
- The ability to exercise strong judgment skills and maintain confidentially
- A blend of sophisticated people skills with telephone integration knowledge
- Be forward thinking, with the ability to get things done.
- Have excellent written and verbal communication skills, at all levels.
- Be capable negotiating and influencing.
- The ability to anticipate and organise targets within a team, as well as own work load.
- Must have a motivated and enthusiastic approach to life.

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Call centre Telesales-------------------------------- Ref: VG06093
Basic plus great commission (30-40k)

Our client are a leading multinational publisher and information services company providing highest quality information, tools, and solutions to professional users worldwide. They have operations in over 26 countries, annual revenues (2005) of €3.4 billion, and employ approximately 18,400 people worldwide.

The company’s core markets are spread across the health, corporate services, financial services, tax, accounting, law, regulatory and education sectors.
They are looking to add to their already successful business teams with more experienced Telesales people. You will be motivated and resilient, adaptable and persuasive, and be comfortable speaking with professional people by phone.
You will have 1 year’s min sales experience preferably working with an outbound call centre.
You will also need to be PC literate and keen to get started and make money
Please contact one of our consultants who will be pleased to offer more information

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Temporary Part time Telesales / Telemarketers-------------REF 6909-5
Based in Portsmouth
£7-£8 per hour plus OTE 5-10K

The sale has started!

Our client is looking for teams of confident people to work from September to January in their busy call centre. Depending on the team, you will be calling from warm leads or cold calling potential clients to validate and encourage the sales of the companies home improvements and textile products. They offer lots of product training and ongoing support, and they are a lot of fun too!
So if you are a student or semi retired or just want to work part time…..SEND YOUR CV NOW AND ONE OF OUR CONSULTANTS WILL BE IN TOUCH AS SOON AS POSSIBLE